This ISO 9000 Quality Manual Template was designed by our in-house ISO consultants to quickly and easily establish a fully developed ISO9001:2000 quality control manual. This package comes complete with detailed instructions, insert highlight areas, and section-by-section self-audit checklists to ensure a complete audit-proof document. The completed manual will directly document and reference every procedure and work instruction that is needed to ensure the effective planning, operation and control of your quality system.
Your new quality manual will also include a clear quality policy to demonstrate your management's commitment to quality and continual improvement. Just like the rest of our documentation products, the quality manual has a modern professional format - easy to read and understand.
Modern, professional format
Clear editing instructions
Detailed audit guidance
Section-by-section self-audit checklists
If you get stuck, expert help is only a phone call away!
Ready for immediate download
Strong clean design and layout
MS Word format, highlighted editing instructions
Precise explanations of each section in the Standard
Fully ISO 9001:2000 compliant
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The Centerpiece of Your Quality Management System
Your ISO quality manual is a pivotal document. Our senior consultants have carefully written a full-length customizable template to eliminate any guesswork. At each step, we provide advice to help you grasp the full significance of each clause, and satisfy the ISO 9001:2000 Standard quickly and accurately.
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Crisp Clean Layout
Like all of our products, attention has been paid to make sure your final documents are clear and easy to read.
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Contact us anytime, if you would like to speak with one of our senior consultants. We're here to answer questions and help your organization get the most out of ISO.
"We were asked to submit a QA manual for a large job we got. We literally ordered, downloaded, made and submitted our manual, all in one day! Your template makes it very easy to set up. It was fast, provided many options and is very user friendly, especially for a QA manual. Even though I was pushed for time, your product made it much easier and more enjoyable. We are working on ISO 9001 and your manual takes you there. Great product!"
Al Rikke
President
Industrial Piping & Steel Co.
Corpus Christi, Texas
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"Our company makes a very complex product and using the 9000World Quality Manual Template series was a very positive experience because it was easy to adapt to our particular manufacturing model."
Mickey Hoyle
Quality Control Engineer
Nanometrics, Inc
Milpitas, California
Product Comments and Questions
Q: I have been charged with the task of implementing and maintaining a Quality System in a company that machines product out of metals and manufactures electrical components. This company had been around for 5 years before I started and didn't have any quality aspects at all. How difficult is it to start up a Quality Program from scratch? I have started a Quality Manual but in my eyes there is no point in writing one up if people arent going to follow it. How do i get the rest of the management team to drive down to their departments the importance of this?
Raj Sidhu
4/15/2008 15:31
A: It's understandable that starting up a new quality program is a challenge for everyone, including the management team. They are likely thinking about the new procedures as restricting their ability to manage their respective departments rather than enabling them to get better results. If that is the case, it is not surprising that they are not fully supportive.
The issue of management support and commitment is vital to the success of your program. Most often, the reason senior managers are not supportive is that they do not understand how a quality system can help them reach their business objectives. It is critical that this "link" is understood by the entire management team.
A quality system should be built around the objectives for the business. If the objectives are not well defined, that would be your starting point. If they are, then it would be important to identify the critical business processes that have an impact on those objectives. Your quality program would then be implemented to help manage and improve those business processes.
Q: We are a non-profit (501-3-c), my previous experience with an ISO9001:2000 was with a large computer marketing group and it worked wonders. Can this be fitted in a comprehensive manner to fit the non-profit sector?
Anonymous
2/15/2008 21:41
A: Yes, the ISO 9001:2000 standard can certainly be applied to a non-profit in that it simply asks you to define your "customers" and the "products and services" you provide to meet their needs. There are, however, a few of the requirements that would not pertain to your organization and could be taken as "permissible exclusions". The key would be to align the system to help your organization improve in its ability to reach its goals and improve customer satisfaction.
Scott - 9000World
2/18/2008 08:15
Q: In the quality manual can I replace the work product with service throughout the document?
Anonymous
2/6/2008 12:01
A: The word "service" should certainly be substituted for the word "product"
throughout any documentation to meet your needs. The ISO standard is meant to be utilized across any organization. So - other terms that are more appropriate for your company should be substituted wherever you see fit.
Suzanne - 9000World
2/8/2008 16:10
Q: What is the best time to update / revise manuals?
Uzair
1/31/2008 08:03
A: If you are undergoing preparations now to get ISO certified, most companies wait till their main or key processes and procedures are implemented before they revise the quality manual itself. So - from a project standpoint, the manual often gets updated near the end. That ensures you can incorporate some details about your actual processes as you define them. Remember that the manual is meant to address specific requirements in the ISO standard, so for the most part you can't eliminate anything. Again, it's more about adding detail that makes the manual make sense for your company.
After you get the processes implemented, you'll want to keep the quality manual updated as often as you change or improve - or find discrepancies during an audit. You should never let the external audit be the driver for updating the quality manual or any other documentation.
Suzanne - 9000World
1/31/2008 10:27
Q: I am working in a Quality Management team. I have experience in Six sigma concepts. I would like to know about the ISO concepts and I also want ISO certification. Can you explain the cost, duration.
venkatesh
1/5/2008 08:56
A: Thank you for your inquiry. The ISO 9001 certification applies to your Quality Management System, or in other words, the policies and procedures you put in place to meet customer requirements. It is quite comprehensive and addresses requirements that pertain to most of your company's operations.
Regarding cost and duration, both of these depend largely on how much time your staff and management have to work on the initiative and how much expertise with ISO you may have. The typical certification initiative will last 6 - 12 months.
Your costs will come from preparation assistance and the certification costs. The products and services on 9000world.com are available to help simplify and shorten your preparations. You might want to look at our ISO9001:2000 Certification Kits. Either of these Kits will give you what you need to put your ISO Quality Management System in place.
Certification costs will depend upon the size of your company (number of employees). They can range from around $3,000 - 5,000 on the low end for very small companies up to $10,000 - 20,000 for a mid-size organization.
Scott - 9000World
1/5/2008 11:57
Q: How would iso 9000 certification be applied to a service provider like architecture or enginering or speciality design consulting in the aec field?
Anonymous
1/3/2008 12:10
A: We have many customers who have successfully applied ISO 9000 to a service industry. Remember that the standard itself is written in a way to be applied to literally any company. It's not prescriptive in telling you how to run your business. For you, there's still a need to define your customer's requirements and to ensure that you are providing what they requested. I'm sure you have partners (suppliers) that you may need to monitor and employees who you need to ensure are trained properly. A lot of the benefit of ISO for service industries is in providing discipline in the "management side" of the business. You may not currently have a structured approach to identify and solve problems (corrective action) or to review your internal procedures (internal auditing) or even to take a step back and look at your systems (management review).
Suzanne - 9000World
1/4/2008 10:27
Q: I am interested in purchasing your Quality Control Template. We are not ISO and are not required to be because we are a valve/actuator distributor but we still have a need for a quality manual. My question is. If I buy this template will it provide me with what I need or is it completely built around ISO requirements?
Jim Hudson
12/8/2007 12:02
A: While our Quality Manual Template is designed to meet ISO 9001:2000 requirements, it can be tailored to your needs. It is a Microsoft Word file and can be edited to be specific to your company's requirements.
Scott - 9000World
12/8/2007 18:52
Q: Hello, I have been reviewing your website, I have been given the assignment of creating a Quality Manual first, and starting the process of being ISO compliant. We are a Machine Shop in California, we supply machined components for manufacturing for both Medical companies with FDA requirements as well as non-medical purposes. Would you Quality manual Template work for us, a CNC Machine shop?
Allison H
11/29/2007 16:07
A: Certainly. The Quality Manual Template is designed to meet ISO 9001:2000 requirements which can be universally applied to any industry.
Scott - 9000World
11/29/2007 22:57
Q: We are a school district who is thinking about ISO certification. (We have someone on staff who used to work in an ISO certified company and thinks it could help us.) Would your quality manual be the right place to start?
Sue Billings
11/20/2007 06:31
A: In your case, reviewing and updating the Quality Manual Template for your school would be a good way to get up to speed regarding the processes that need to be put in place. Even if you choose not to get certified, the manual can outline good practices and policies you can then implement to improve your internal processes.
Suzanne - 9000World
11/20/2007 08:11
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The issue of management support and commitment is vital to the success of your program. Most often, the reason senior managers are not supportive is that they do not understand how a quality system can help them reach their business objectives. It is critical that this "link" is understood by the entire management team.
A quality system should be built around the objectives for the business. If the objectives are not well defined, that would be your starting point. If they are, then it would be important to identify the critical business processes that have an impact on those objectives. Your quality program would then be implemented to help manage and improve those business processes.
You might find two articles on our website helpful in better understanding this suggestion:
The ISO 9001:2000 Process Approach
Implementing the ISO 9001:2000 Process Approach
After you get the processes implemented, you'll want to keep the quality manual updated as often as you change or improve - or find discrepancies during an audit. You should never let the external audit be the driver for updating the quality manual or any other documentation.
Regarding cost and duration, both of these depend largely on how much time your staff and management have to work on the initiative and how much expertise with ISO you may have. The typical certification initiative will last 6 - 12 months.
Your costs will come from preparation assistance and the certification costs. The products and services on 9000world.com are available to help simplify and shorten your preparations. You might want to look at our ISO9001:2000 Certification Kits. Either of these Kits will give you what you need to put your ISO Quality Management System in place.
Certification costs will depend upon the size of your company (number of employees). They can range from around $3,000 - 5,000 on the low end for very small companies up to $10,000 - 20,000 for a mid-size organization.