ISO 9000 Employee Training Kit

The ISO 9000 Employee Training Kit lets you deliver a highly effective and comprehensive training program on CD. Your employees get a real behind-the-scenes look at how an ISO 9000 audit works. In addition, they learn how their individual job responsibilities contribute to the goal of satisfying ISO 9000 requirements.

Support team members one-on-one or lead group training sessions without additional expense.

The kit also includes useful audit tips that reinforce key audit concepts.

• Fully interactive CD-ROM training course
• Condensed handout emphasizing the essential points
• Computer-based certification exam
• Optional classroom handout certification exam
• Internal audit demonstrations
• Successful training course completion certificate

Comprehensive ISO 9000 Training

The 9000World approach to training relies on clear explanations and practical exercises that test understanding and build confidence.

Verify Your Team's Readiness

In the weeks leading up to your registration audit, this training can support consistent and accurate adoption of new procedures. By design, you can support individuals and build teamwork, especially through the use of the testing material.

Employee Training Course Outline

• What is ISO 9000?
• Benefits to you and your company.
• How you will be impacted by ISO 9000.
• How a company gets certified.
• The importance of processes.
• Documents you'll use on the job.
• What is an internal audit?
• What is a registration audit?
• How do you participate in an audit?
• What you need to know to be prepared for an audit.

• Demonstration of a complete internal audit.
• Quick look at the auditor's preparation.
• Types of audit findings.
• The auditor's focus on the process not the person.
• How a nonconformance is handled.
• Explaining the company's quality policy.
• Key audit tips for correctly answering the auditor's questions.
• What paperwork, records and other documentation you'll need to show.
• What to do if you don't know an answer to a question.
• What to do if you don't understand an auditor's question.
• What happens after the audit.

• 15 multiple choice and true-false questions
• Complete Answer key (with explanations)
• Certificates to recognize scores of 80% or more
• Optional classroom handout version

Minimum System Requirements

• Windows 98, 2000, ME, NT, XP, Windows VISTA based PC with Intel® or AMD® class processor
• 128-MB RAM minimum
• VGA monitor; 256-color display card recommended
• CD-ROM drive
• Sound card with speakers or headphones attached
• Microsoft Mouse or compatible pointing device

Please contact us if you would like to speak with one of our ISO 9000 experts or have any questions at all about this product.